Most SAP incidents are knowledge, configuration, data or authorisation questions. A functional agent, read-only, answers them inside your team's chat and prepares the fix for a named consultant to apply. When the answer is a code change, a governed bench takes it from refinement through build, independent review and test to a transport in Development, staged for Quality. A human commits every mutating step, and the builder is never the checker.
Your weekly EarlyWatch report becomes a worked list: every red and yellow finding classified into the lane that can act on it, with the SAP Notes and transactions attached, tracked week over week until it clears. Everything is parsed inside your environment; nothing leaves it unredacted.
A named digital team member can live in your Microsoft Teams, read what is shared with it, answer in channels and join meetings, under its own identity and its own audit record.